Resolving Conflicts


  • An aspiring supervisor, looking to apply conflict resolution approaches in your work?
  • A seasoned supervisor or manager looking for additional tools?
  • A new supervisor or manager looking for tips on how to handle conflicts within the team effectively and productively?

Designed for today’s leaders, and based on global award winning material from VitalLearning™, this proven classroom course will help you develop critical leadership skills using highly interactive approaches. Learn by using short scenarios to apply skills in practice and develop confidence. Watch positive models in classrooms and videos, and practice using role play. Reinforce your skills through a mobile app that will help you practice and improve over several months.

Optimal conflict leads to performance!
Use conflicts productively!

Part of the Leadership Essentials Skills series from VitalLearning™, this course provides team leaders with a productive and supportive approach to handle team member conflicts. Specifically, the participants will learn to:

  1. Understand the impact that unresolved conflicts have on work, team members and the organization.
  2. Identify the four phases of conflict and understand the appropriate time to intervene.
  3. Distinguish between work-related and people-related conflicts to determine how to best handle the conflict.
  4. Establish a collaborative conflict resolution process to encourage team member collaboration in conflict situations.

A complete development suite!

This course is offered to you through various delivery channels:

  1. Classroom delivery (1 day), for optimal opportunities to practice, interact and develop skills.
  2. Online e-Learning, using award-winning, using bite-sized modules of 7-10 minutes, short scenarios and interactive approach to developing confidence with key concepts. (e-learning modules are SCORM Compliant and optimized for every device)
  3. Blended Learning, for optimal use of time and for maximum retention. Blended learning includes both an e-learning portion and focussed classroom interaction.
  4. Skills Reinforcement, included with both classroom and online approaches, this mobile app helps participants remember, practice and deepen their skills.