Difficult Conversations and Effective Feedback

Managing Difficult Conversations Training

This one-day session will help you develop your feedback skills, enhance trust and increase the impact of your conversations and… avoid a minefield caused by poor communication. Understand what makes a difficult conversation difficult, learn about yourself as a feedback giver, understand your pressure points and challenges, learn how to create motivating conversations that trigger action

  • A leader looking to enhance your skills in performance feedback?
  • Looking for tools to approach challenging conversations?
  • In search of ways to be honest without alienating the relationship?

The performance and talent management regimes include specific requirements for feedback from managers to employees. Are you ready to enter into these crucial conversations? How to make your feedback a motivational opportunity and avoid creating a terrible minefield fraught with cynicism, uncertainty and conflict?

Through the support of experienced certified executive facilitators, learn how to establish a powerful trust-based relationship with your staff. You will learn to create the space for the challenging conversation to occur without stepping on landmines.

Learn approaches and obtain tools to turn challenges into opportunities. Learn and practice so you leave the workshop more skilled, not only more knowledgeable. and to motivate your team to be even more successful.

Who should participate in this course?

Executives, managers and supervisors who must provide feedback to staff.

Learning Objectives

  1. Understand what makes a difficult conversation difficult.
  2. Learn about yourself as a feedback giver, understand your pressure points and challenges.
  3. Learn and practice a concrete and pragmatic approaches to create motivating conversations that trigger action.

COURSE SCHEDULE

Time: 8:30 to 4:30
Location: 240 Bank, suite 501
Event Type: Day Course
Course Fee: The cost of this course is $890 (+ HST) per person.
Program IDEAL FOR DURATION DATE LOCATION FEE Action
Feedback, fall 2018 Supervisors/Managers/Directors 1 day October 25, November 14, December 13, 2018 240 Bank, suite 501 $399 Register
Conversations difficiles et rétroaction efficace (Français) Superviseurs/Gestionnaires/Directeurs 1 jour 27 novembre 2018 240 Bank, suite 501 $399 Register